Help & Support

Sign-in

The Web and Android apps use the same NeatDone account. Sign in with Google or with your email account. If expected data is missing after sign-in, first check that you used the original account.

Sync

When signed out, data stays on the current device. After sign-in, the device syncs local unsynced data with account data; read the confirmation shown by the app before the first merge. When switching accounts, do not confirm merging data from the previous account into the new account.

If sync keeps failing, check the network and sign-in session, then try the in-app manual sync. When contacting support, include the time, device type, and error message. Do not send passwords or verification codes.

Reminders

Check system notification permission, app notification settings, and the reminder time on the task. Android battery restrictions can delay reminders. The app includes reminder checks and diagnostics; upload diagnostics only when you need help investigating a problem.

AI features

Use the homepage to try AI task organization. Ordinary task entry remains available without AI. In-app AI requires sign-in; automatic recent reviews are enabled by default for accounts and can be turned off in settings. If AI is unavailable, keep your input and retry later or save it as an ordinary task.

Membership and payments

Free includes core tasks, steps, reminders, recurrence, and sync. Pro adds more AI use, week/month calendars, full review history, monthly AI reviews, and long-term trends. Manage subscription renewal and invoices in the billing portal. Cancellation retains access through the paid period. For refund requests, email support@neatdone.com with the account email and receipt; see Terms for eligibility.

Request account and cloud data deletion

After you send a deletion request, NeatDone support manually checks that it is associated with the account holder and processes deletion of the account and related cloud data. Timing depends on verification and data state; we do not promise a fixed completion time.

Send the request from the email associated with the account and state that you want your NeatDone account and cloud data deleted. Do not include passwords, verification codes, or card details. Once verified, deletion may not be reversible.

Account deletion is different from signing out. It does not automatically clear local copies saved in browsers or on Android devices; clear data you no longer need on each device separately.