Terms of Service

The service

NeatDone provides task capture, organization, planning, reminders, reviews, cross-device sync, and AI assistance. Features may change between versions; some require sign-in, a network connection, device permissions, or an available AI service.

Accounts and devices

Provide accurate sign-in information and keep your credentials secure. You are responsible for activity initiated through your account and should contact us if you discover unauthorized access. Signing out does not delete your account or automatically remove local data.

Your content

You retain your rights to tasks, text, and other content you submit. To operate the features you choose to use, you allow NeatDone to store, sync, back up, and process that content as needed, and to send the relevant context to the configured model provider when you request an AI feature.

Acceptable use

Do not use the service for unlawful activity, to violate another person’s rights, to disrupt the service, or to bypass account and security protections. You are responsible for having the right to submit content for sync or AI processing.

AI output

AI suggestions may be incomplete, inaccurate, or unsuitable for your situation. Use your judgment before acting on a plan, schedule, or other suggestion. NeatDone does not guarantee that AI output can replace your professional judgment.

Fees and testing

NeatDone Pro subscriptions are available for USD 9 per month through Stripe or Creem, and USD 86.40 per year through Creem. No free trial is included. The selected plan, billing period, and amount are shown at checkout before payment. Subscriptions renew automatically each billing period until canceled. Prices are in USD; any tax charged by the payment provider is shown before you confirm payment. Checkout actions clearly labeled as sandbox tests in staging or debug builds are not real charges and do not grant production membership.

Plans and AI use

Free includes core task management, reminders, recurring tasks, sync, a daily timeline, and date-grouped upcoming tasks. Free accounts can keep up to 100 unarchived main tasks and 20 steps per task; completed tasks count until archived, and deleted or archived tasks do not count. Pro adds week/month calendar views, full saved review history, long-term trends, monthly AI reviews, and priority support. Signed-in Free accounts include 3 successful manual AI generations per UTC day. Pro includes 500 per UTC calendar month, with a maximum of 50 per UTC day. Upgrading grants the current month’s Pro allowance without deducting prior Free use; unused allowance does not roll over, and resubscribing within the same month does not reset prior Pro use. Failed or invalid generations do not count. There are no automatic overage charges. Anonymous homepage requests remain subject to separate service-protection rules.

Automatic recent reviews update up to once per UTC day for Free and Pro accounts. Pro also includes an automatic current-month report, updated up to once per UTC day. Automatic updates require relevant activity and do not reduce manual AI allowance. Saved reports can be read without another generation. Accounts registered before this policy is enabled receive a 14-day advanced-feature transition, without a subscription or automatic charge; their manual AI allowance remains at Free level. Expiration or downgrade does not delete tasks or reviews, and data export remains available.

Cancellation and refunds

You may request a full refund of your first subscription payment within 14 calendar days of the initial purchase. Renewal payments are not refundable, except for duplicate or incorrect charges or where applicable law requires a refund. You can cancel automatic renewal at any time through the billing portal; cancellation stops future renewals, and paid access continues through the end of the current billing period. Cancellation alone does not issue a refund. To request an eligible refund, email support@neatdone.com with the account email and payment receipt. Approved refunds are sent to the original payment method; access to the refunded subscription ends when the refund is processed. These terms do not limit rights that cannot be waived under applicable law.

Changes, suspension, and termination

We may fix, adjust, or discontinue features, and may restrict an account or access for security, abuse, or legal reasons. We will try to reduce disruption to data access, but do not guarantee uninterrupted availability. Keep appropriate backups of important content.

Contact

For questions about these terms, billing, refunds, or your account, email support@neatdone.com. By using the service, you agree to follow these terms. If you do not agree, stop using the service.